Shipping policy

Last Updated: 10/03/2026

At Vaelor, we are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully to understand how we process and deliver your items.

Processing Time

Orders are processed within 1-5 business days after payment confirmation.
Custom or pre-order items may take additional processing time, which will be mentioned in the product description.
Orders are not processed or shipped on weekends or public holidays.

Shipping Time & Rates

We offer the following shipping options:

Standard Shipping (5-7 business days)
Express Shipping (3-5 business days)
International Shipping (7-15 business days)

Shipping times may vary depending on your location, unforeseen delays, or customs processing for international orders.

Shipping Restrictions

We do not ship to P.O. boxes or APO/FPO addresses.
Customs duties and taxes for international shipments are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details.
Tracking information may take up to 24 hours to update.

Lost or Delayed Shipments

If your order is delayed beyond the estimated timeframe, please contact our support team at thevaelor@gmail.com
We are not responsible for delays caused by the shipping carrier, customs clearance, or other external factors.

Damaged or Missing Items

If your package arrives damaged or with missing items, please contact us within 48 hours of delivery with photos as proof.
We will assess the issue and offer a replacement or refund if applicable.

Returns & Exchanges

Shipping fees are non-refundable for returns or exchanges unless the item received is incorrect or defective.
Please refer to our Return Policy for detailed information on returns and exchanges.