Refund policy

At Vaelor, every piece is made to represent individuality and bold expression. If something isn’t right with your order, we’re here to help.

Returns

We accept return requests within 7 days from the date your order is delivered.

To qualify for a return, the product must:

  • Be unused and unworn

  • Have all original tags attached

  • Be returned in its original packaging

  • Be in the same condition as received

Once we receive the returned item, our team will perform a quality inspection. If the item meets the return conditions, store credit will be issued via email, which can be used for future purchases on the Vaelor store.

To start a return request, contact us at:

📧 thevaelor@gmail.com
📱 WhatsApp (Support Only): +91 9588294358

Please include your order number and reason for return.

Exchanges

If you need a different size or product, you may request an exchange within 7 days of delivery.

After we receive and inspect the returned product, we will:

  • Ship the requested replacement item, or

  • Provide store credit if the item is unavailable.

Exchanges are processed based on product availability.

Refunds

Refunds are only issued in cases where the customer receives:

  • A damaged product

  • A defective item

  • The wrong item

Once the returned item is received and verified by our team, the refund will be processed to the customer’s bank account within 5–7 business days.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 24 hours of delivery.

Send the following information:

  • Order number

  • Photos or videos showing the issue

  • Brief explanation of the problem

📱 WhatsApp: +91 9588294358
📧 Email: thevaelor@gmail.com

Requests made after 24 hours of delivery may not be eligible for replacement or refund.

Order Cancellations

Orders can only be cancelled before they are shipped.

To cancel an order, contact us immediately via:

📱 WhatsApp: +91 9588294358
📧 Email: thevaelor@gmail.com

If the order has already been shipped, cancellation will not be possible. However, you may still request a return after delivery according to our return policy.

For valid cancellations, customers may receive:

  • Store credit, or

  • A replacement item of the same value

Additional Information

  • Store credit cannot be converted into cash.

  • Returns that do not meet our return conditions may be rejected and sent back to the customer.

  • Certain limited drops, sale items, or special releases may not be eligible for return or exchange.

  • Vaelor reserves the right to update this policy at any time.